The Columbia Icefield located in the Sunwapta Valley in Alberta is no ordinary location for visitor experience planning! Origin Studios with their partner team at the Pursuit Banff Jasper Collection embarked on a five‑year site refresh of the Columbia Icefield Skywalk. Origin enhanced the visitor experience by offering relevant and timely interpretive interventions at each of the six existing visitor stations along the walkway. Using placemaking as a foundation, visitors can explore the glacial and geological history of the icefield, the cultural importance the Site holds for local Indigenous communities and visiting explorers, the plant and animal life of the area, as well as the feats of engineering that were required to build the glass-floored skywalk 280 metres above the ravine below. Bringing an inclusive and accessible lens to the Site’s offerings through universal design best practice; visitors will find up-to-date research, sharp graphic styling, meaningful interactives, and clever infographics.